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Explore How o88 Protects Your Privacy

At o88, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm, or PhonePe, and keep…

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o88 Explore How o88 Protects Your Privacy
REACH OUR PRIVACY TEAM

Open a Privacy Request With Our Team

If you have questions about how your data is handled, want to request a copy of your records, or need to correct account details, our privacy team is reachable through any of the channels below. We aim to respond to all data-related requests within seven working days of receipt.

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Email Privacy Team

Send your data request or privacy question to our dedicated privacy inbox. We acknowledge every query and aim to resolve data-access and correction requests within seven working days.

Live Chat Support

Our support agents are available around the clock through the live chat widget on the site. For privacy matters, they will route your query directly to the privacy team on the same session.

Help Centre Portal

Submit a structured privacy request through the Help Centre portal — you can specify whether you want data access, correction, or deletion, and track the status of your request in your account dashboard.

HOW WE HANDLE YOUR DATA

Switch On the Details: Data Handling at o88

We have structured our data practices around transparency and accountability. Each point below covers a specific area of how your information is managed — from the moment you create an account through…

Data We Collect

We collect your name, contact details, date of birth, and payment identifiers — such as your UPI ID or Paytm-linked mobile number — at registration and during transactions. We do not collect payment credentials beyond what is needed to process your request.

Cookie Usage

Our site uses strictly necessary cookies to keep your session active, plus optional analytics cookies to understand how pages are used. You can adjust cookie preferences at any time through the cookie settings panel available in the site footer.

Account Security

Account data is protected with encryption in transit and at rest. Password hashing, two-step verification options, and automatic session timeouts are in place to reduce the risk of unauthorised access to your account and transaction history.

Data Retention

We retain account and transaction records for as long as required by applicable law — typically six years for financial records and two years for session data. Once a retention period expires, data is securely deleted or anonymised from our systems.

Your Rights

You have the right to access a copy of your personal data, request corrections, ask for deletion where permitted by law, and object to certain types of processing. Requests are handled by our privacy team and processed within seven working days.

Third-Party Sharing

We share your data only with payment processors (for UPI, Paytm, and PhonePe transactions), identity-verification providers, and regulatory bodies where disclosure is required by law. We do not sell your personal data to advertisers or data brokers.

See What Our Privacy Policy Covers

These are the questions we hear most often about how o88 handles personal data. If your question is not answered here, reach out through live chat or the Help Centre portal and our privacy team will follow up directly.

We collect your name, email address, mobile number, date of birth, and payment identifiers such as your UPI ID or Paytm-linked number. We also log device and session data to maintain account security and detect unusual activity.

Payment transactions via UPI, Paytm, or PhonePe are processed through encrypted channels. We store a transaction reference and amount for your account records but do not retain full payment credentials beyond what the payment processor requires to complete the transfer.

Yes. Submit a data-access request through the Help Centre portal or email our privacy team directly. We will compile and send you a copy of your personal data within seven working days of receiving and verifying your request.

You can submit a deletion request via the Help Centre or live chat. We will remove data that is no longer required by law. Certain records — such as financial transaction logs — must be retained for the period required by applicable legislation before deletion.

We share data only with payment processors needed to complete UPI, Paytm, and PhonePe transactions, identity-verification services, and regulatory authorities where the law requires it. Your data is never sold to advertisers or marketing platforms.

Financial transaction records are retained for up to six years in line with standard legal requirements. Session and browsing data is held for up to two years. Once a retention period ends, data is securely deleted or anonymised from our systems.

Log in to your account and visit the profile settings page to correct most details directly. For identity documents or payment-linked records, contact our support team via live chat or the Help Centre and we will process the update after verification.

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